Terms and Conditions and Cancellation Policy

Last updated: 7th September 2025

Terms & Conditions of stay at Vale Farm Cottages

Price of the cottage includes bed linen, towels, central heating, logs (where necessary), electric, Wi-fi and use of shared swimming pool and hot tub.
Please note there is no smoking/vaping or any recreational drug use of any kind at the cottages, but smoking/vaping is allowed in the grounds, please use the ash trays provided and clean out before departure.
Deposit at time of booking and balance and refundable damage deposit to be paid 8 weeks before holiday start date. Full payment is required at the time of booking if the booking is made less than eight weeks from your holiday start date. Payment details: card, BACS or Bank transfer. If a deposit is not paid within 2 weeks of booking and no contact made the booking will be cancelled.
Dogs are allowed in the cottages, only well behaved dogs can be left unattended and left in the kitchen, please do not allow dogs on the beds or sofas and they must be under supervision at all times when outside and on a lead. Please do not leave dogs alone for longer than 2 hours. If your dog sounds distressed you will be contacted to return to see to them as soon as possible. All dog mess must be cleared up and placed in the bins provided.
Please note the cottages are not a party venue- whist we accept groups and parties, we do not accept guests who intend to disturb the peace or our neighbours.
Arrival from 4pm on day of arrival and departure by 10am on the day of departure, unless otherwise agreed. Any items that are in the cottage after this time will be removed and kept safely for you to collect by a date that has been agreed by Vale Farm cottages. If by any reason the cottage becomes unavailable ie, sold, needs repair or double booked every effort will be taken to find alternative accommodation for you. If this is not possible your deposit and balance (if paid) will be refunded to you promptly. Items needing to be posted will be charged at a flat rate of £10 per package to cover our time travelling to post, packaging and postage costs. If the cost is more than £10 the full postage cost plus £5 will be invoiced.
A security deposit is held on your card 7 days before your arrival and released 7 days after your end of stay, please ensure the funds are in the account to cover this. A security damage deposit is a set amount of money £100 per cottage, £250 for the Farmhouse, that guests pay in order to cover damages to the property incurred during their stay and cover any extra cleaning costs. If there isn’t any damage or the cottage is left clean and tidy, then the amount held is released to the guest. If you have paid via bank transfer, this security deposit needs to be transferred at least 3 days before arrival, this will then refunded when bank details are provided by the guest.
All breakages must be replaced or paid for, if you fail to report damage or breakages an invoice for repair may be sent to you. We do not accept any liability of loss or injury of guests, vehicles or possessions unless proven to be caused by negligence by ourselves.
Due to the "new normal" we find ourselves living in, there is extra cleaning to every cottage to keep you and your family safe whilst staying at Vale Farm Cottages, we therefore request that you help us by leaving your cottage tidy. A cleaning cost of £50 may be charged to you if the standard of cleanliness of the cottage is not as high on your departure as on your arrival, this will be taken from your security deposit.
We hold the right to enter the cottage for emergency reasons without your knowledge, but you will be informed if we need to enter the cottage for maintenance reasons.

Swimming Pool & Hot Tub Use

The pool and indoor hot tub are open from 9.00am -8pm for everyone to enjoy. At Vale Farm cottages we follow the guidance rules as set out by Public Health Wales with association of The Chartered Institute of Environmental Health, The Pool Water Treatment Advisory group and The Chartered Institute of The Management of Sport and Physical Activity. We take the managing of the pool and hot tub seriously so therefore they are checked and tested three times a day and we ask our guests to also follow the guidance set out by the above groups as shown listed on the swimming pool door and in both changing rooms, also there is a folder “Swimming pool Normal Operating Procedures and Emergency Action Plan” on request for our guests to read if they have any worries.

Any guest not following the rules will be reminded of the rules and asked to abide by them. Failure to do so will result in the guest being unable to use the pool/hot tub for the rest of their stay.

In an unlikely event of water contamination the pool/hot tub would be closed immediately to the guests and our “Emergency Action Plan” set out by the above groups would be carried out until a time when the pool or hot tub would be tested safe and reopened for use.

In an event of forced closure our pool and hot tub will be closed until we are allowed to reopen. The swimming pool is also used by members of the public who book to use it. The swimming pool cannot be used on Monday's and Friday's 1.00pm-2.30pm as it is used by local people with additional needs.

Vale Farm Cottages have the right to close the pool early or open it late due to illness, adverse weather conditions or if the pool/hot tub and being misused.

No refunds will be issued if the pool or hot tubs are out of use during your stay, this includes the private hot tubs in Rowan and The Farmhouse.

A charge of £60 per hot tub will be due if a hot tub needs to be emptied and refilled due to misuse or contamination.

Absolutely no alcohol or glass is permitted into the pool area for health and safety. Plastic glasses must be used around the hot tubs.

Cancellation Protection

We hope you will be able to attend and enjoy your stay at Vale Farm Cottages that you have booked with us, but we understand that sometimes life gets in the way! We are pleased to be able to offer refund protection through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your stay should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in their terms and conditions.

The option to buy refund protection can only be offered at the time of booking. Please note, the cost is calculated based on the total amount of your order 7% extra would be required to take up this offer please contact Vale Farm Cottages if you would like to add this protection so we can recalculate your invoice. If you do not wish to purchase this insurance, we suggest you take out your own holiday insurance.

If you choose not to opt into Booking Protect, none of your payment either deposit or balance payment is refundable. If cancellation is required once the full balance has been paid, a refund will only be offered in exceptional circumstances which will require proof of circumstance, an alternative date will be offered in the first instance. Unless covered by insurance no refunds are offered for last minute cancellations.

If a change of date is required this must be made at least 2 weeks prior to the holiday- there may be an additional charge for a change of date.
Updated 7th September 2025